Return & Refund Policy
Effective Date: [18/6/2025]
At Crafted Homes, your satisfaction is our priority. Each product is thoughtfully handcrafted, and we take great care to deliver quality. However, if you're not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return if:
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The item is damaged or defective upon delivery.
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The item is incorrect or incomplete (e.g., missing parts).
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You notify us within 3 days of delivery with clear proof (photos/videos).
Note: Returns are not accepted for minor imperfections, color variations, or handcrafted inconsistencies that are natural in artisan-made products.
2. Non-Returnable Items
We do not accept returns on:
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Custom or personalized orders
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Used, damaged, or washed items
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Items reported after 3 days of delivery
3. How to Request a Return
To initiate a return:
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Email us at enquiry.craftedhomes@gmail.com within 3 days of receiving your order.
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Include:
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Order ID
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Product name
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Reason for return
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Unboxing video or clear photos showing the issue
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Once approved, we’ll arrange pickup or guide you on return shipping.
4. Refund Process
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Refunds are processed once the item is received and inspected.
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Refunds will be issued to your original payment method within 5–7 business days.
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In case of Cash on Delivery (COD), we will request your UPI/Bank details for a refund.
5. Exchange Policy
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We do not offer direct exchanges.
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If eligible, you may return your product and place a new order separately.
6. Return Shipping
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If the return is due to our error (damaged/incorrect item), we will bear the return shipping cost.
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In all other cases, return shipping costs will be borne by the customer.
7. Cancellations
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Orders can be cancelled within 12 hours of placement or before dispatch.
Note to Our Customers
All our products are handcrafted by skilled artisans. Slight variations in texture, finish, or color are a mark of craftsmanship—not defects. We hope you appreciate the uniqueness in every piece.
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Once dispatched, cancellations are not possible.